Question 1

How often do you update your shop?

Accepted Answer

New candle collection drops are added every season ( 4 times a year ; usually around the equinox/solstice of each year) .

Question 2

What type of materials is your jewelry made of ?

Accepted Answer

Most jewelry and accessories are made with wire, polymer clay and/ or resin . All chains are sterling silver or 18k PVD ION Plated Gold.

Question 3

I would like a customized resin or jewelry order; how do I submit a custom order?

Accepted Answer

Please use this google form to submit an order form. 
https://forms.gle/SD4G8S7YoZ94Jpgo6 (https://forms.gle/SD4G8S7YoZ94Jpgo6)
Additional questions might be asked shortly after your submission.  You will be emailed or texted with an invoice after.

Question 4

How long do custom orders take?

Accepted Answer

Custom orders take approx. 7- 10 days to complete and deliver / be ready for pick up. If the project takes longer than this, your will be updated and notified .

Question 5

I'm located in Saint Louis; Is there any way I can do an in-person pick up for my order and/or pay in person ?

Accepted Answer

If you would like to buy something from the website and pick up in person , please email Ebonyirisllc@gmail.com with the name of the items and your first/last name. An itemized receipt will be sent along with a way to discuss pickup details / payment further .

Custom orders are also available for in person pick up .

Question 6

What is your Return Policy?

Accepted Answer

Ebony Flow Designs does not accept returns, exchanges, or cancellations. Email us if you have any problems with your order. This will be handled on a case by case basis.All repairs on accessories designed by Ebony Flow designs are free for life.

Question 7

How long do Candle orders take? Candle orders with Accessories?

Accepted Answer

Candles are made to order. Orders can take up to 2 weeks .

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