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Frequently asked questions
- 01New candle collection drops are added every season ( 4 times a year ; usually around the equinox/solstice of each year) .
- 02Candles are made to order. Orders can take up to 2 weeks .
- 03Most jewelry and accessories are made with wire, polymer clay and/ or resin . All chains are sterling silver or 18k PVD ION Plated Gold.
- 04Please use this google form to submit an order form. https://forms.gle/SD4G8S7YoZ94Jpgo6 Additional questions might be asked shortly after your submission. You will be emailed or texted with an invoice after.
- 05Custom orders take approx. 7- 10 days to complete and deliver / be ready for pick up. If the project takes longer than this, your will be updated and notified .
- 06If you would like to buy something from the website and pick up in person , please email Ebonyirisllc@gmail.com with the name of the items and your first/last name. An itemized receipt will be sent along with a way to discuss pickup details / payment further . Custom orders are also available for in person pick up .
- 07Ebony Flow Designs does not accept returns, exchanges, or cancellations. Email us if you have any problems with your order. This will be handled on a case by case basis.All repairs on accessories designed by Ebony Flow designs are free for life.
Contact via email or Instagram
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